How and when do I start to pay my Donorfy subscription?

There is a cost to provisioning cloud-based solutions such as Donorfy. So your system is available and can be used as long as your Donorfy subscription is active and paid up to date. This includes logging in to set it up, and is regardless of whether you have yet “gone live” on Donorfy. Remember your subscription is volume-based, so is likely to be lower when you have not yet uploaded all of your data.

Billing is automated, and invoiced on the 1st of the month, in arrears. For example, the invoice raised on 1st June is for May’s usage. The value of the invoice is based on the volume band you fall into, according to the peak number of constituents (active or not) during the month in question. Subscriptions are collected by Direct Debit on/around 15th of the month following the invoice. We cannot accept any other payment method, unless you choose to prepay your subscription.